Freshdesk Zalo Integration

Zalo Messaging application can easily be connected with Freshdesk CRM platform using our HexaSync. We offer fully integrated chatting solutions with a CRM system, which allows merchants and companies to leverage all tools and resources of Zalo Integration to get your Freshdesk CRM successfully.

  • Save a lot of time: Freshdesk Messaging integrations will synchronize into categories according to their common characteristics, messages, etc.
  • Improve business efficiency:  Increase sales and revenue by modifying your sales strategy to be more successful, and keep your customers happy with good service.
  • Enhance customer experience: Messaging integration is essential since it completes all tasks faster.
Freshdesk Zalo Integration

the key important flows of Freshdesk Zalo integration

There are many considerations when coming to the connection between Zalo and Freshdesk. Therefore, we give you a wide range of available options for your business.

Set Up Freshdesk Zalo Integration in 3 Steps

step 1 hexasync

Step 1: Verify data

Transfer data, files, or information. It is the best option for simple processes

step 2 hexaysnc

Step 2: Demo

Based on the common requirements for each type of integration, we will deliver a simple demonstration for the systems as requested

step 3 hexasync

Step 3: Deployment

Once the integration scope is confirmed, we will adjust our demo profile to fulfill your business requirements and then deploy it for usage

Freshdesk – Zalo Integration Tasks


This integration flow syncs Zalo messages as Freshdesk messages.

This integration flow syncs Zalo contacts as Freshdesk contacts.

This integration flow syncs Zalo images as Freshdesk images.

This integration flow syncs Zalo tickets as Freshdesk tickets.


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Automation from the simplest things. Your job is to focus on important work; let HexaSync take care of the rest.

Benefits of Freshdesk Zalo Integration


realtime data sync

Instantly synchronize messages and contacts data and images between Freshdesk and Zalo. The seamless connection enables you to control across all channels


Customers Segmentation

Segment your customers, tickets, images and more!


Automation Your Workflow

Synchronize message information, quickly solve all customer problems

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Frequently Asked Questions

Zalo is an instant messaging app and is among the leading social media platforms in Vietnam. The app was launched in 2012 by VNG Corporation, one of the most successful tech start-ups in the country.

With Zalo Freshdesk integration, Freshdesk clients can connect and interact with their customers and Zalo users directly and help you create and handle all Zalo messages into your Freshdesk workflows.

Some of the features such as:

– Seamless message changes between Zalo & Freshdesk Support tickets

– Support multimedia on tickets & Zalo ( video, voice records, photos, contacts, files)

– Define ticket type, priority, and tags for your incoming Zalo messages/support

– Customisable Hello Message for your customer

Beehexa utilizes the latest technologies and optimizations in the industry to deliver to you HexaSync – a real-time data sync and monitoring middleware. HexaSync provides data-integrity protection measures, as well as a cell-based mapping in order to ensure a reliable synchronization between your Freshdesk and Messaging app. Beehexa’s Freshdesk Zalo Integration is capable of handling your every kind of data, with support for various key data


  • Middleware: a light application-independent software that handles all the complexity of integrations
  • EAV Design Pattern: is incorporated to allow for more flexibility in data modeling
  • Message Queue-Based Architecture: simplifies the coding of decoupled applications and provides better performance, reliability, and scalability
  • Customizable Handlers: allow for better visibility into the statuses of your customers’ orders
  • Cell-Based Mapping: high precision mapping of single-cell data for a reliable synchronization
  • Async Integration: keeps your business updated with real-time synchronization

For the market in Vietnam, the no.1 social media platform is Zalo. In 2020, the number of users of Zalo in Vietnam reached 62 million. Zalo is an instant messaging app and is among the leading social media platforms in Vietnam. It is an alternative to WhatsApp. Let customers instantly engage with your company through a Zalo business number. Your agents can read, respond, and resolve customer issues over Zalo just like any other communication channel that you support — all from within Freshdesk.

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