Zalo is an instant messaging app and is among the leading social media platforms in Vietnam. The app was launched in 2012 by VNG Corporation, one of the most successful tech start-ups in the country.

With Zalo Freshdesk integration, Freshdesk clients can connect and interact with their customers and Zalo users directly and help you create and handle all Zalo messages into your Freshdesk workflows.

Some of the features such as:

– Seamless message changes between Zalo & Freshdesk Support tickets

– Support multimedia on tickets & Zalo ( video, voice records, photos, contacts, files)

– Define ticket type, priority, and tags for your incoming Zalo messages/support

– Customisable Hello Message for your customer

Beehexa utilizes the latest technologies and optimizations in the industry to deliver to you Hexasync – a real-time data sync and monitoring middleware. Hexasync provides data-integrity protection measures, as well as a cell-based mapping in order to ensure a reliable synchronization between your Freshdesk and Marketplace. Beehexa’s Freshdesk Marketplace Integration is capable of handling your every kind of data, with support for various key data: Financial, Warranty, Shipment, Customer, Inventory, Invoice, Order, and Products.

Features:

• Middleware: a light application-independent software that handles all the complexity of integrations
• EAV Design Pattern: is incorporated to allow for more flexibility in data modeling
• Message Queue-Based Architecture: simplifies the coding of decoupled applications and provides better performance, reliability, and scalability
• Customizable Handlers: allow for better visibility into the statuses of your customers’ orders
• Cell-Based Mapping: high precision mapping of single-cell data for a reliable synchronization
• Async Integration: keeps your business updated with real-time synchronization
• Compatible with Marketplace: Connect your Freshdesk with any Marketplace with ease

For the market in Vietnam, the no.1 social media platform is Zalo. In 2020, the number of users of Zalo in Vietnam reached 62 million. Zalo is an instant messaging app and is among the leading social media platforms in Vietnam. It is an alternative to WhatsApp. Let customers instantly engage with your company through a Zalo business number. Your agents can read, respond, and resolve customer issues over Zalo just like any other communication channel that you support — all from within Freshdesk.