How to Authorize HexaSync to Connect to Your Freshchat Account

Step 1: Add new HexaSync Freshchat App

Step 1.1: Go to My Apps Menu Under your HexaSync Account User Name

• First, log in to your HexaSync account at app.hexasync.com
• Navigate to the My Apps section to access the Apps Management Page. And click on Add App

Step 1.2: Search for the Freshchat and Connect

• In the search bar, type Freshchat.
• When the Freshchat app appears, click Connect

Step 2: Authorize Your Freshchat Account

Fill out the API Key, Chat URL and Webhook Authentication Token in the authorization form to connect HexaSync with your Freshchat account

Step 2.1: Access Freshchat API Settings

• Click Settings
• Choose Admin Setting

Step 2.2: Search for API Settings

• Use the search bar to type “api”
• Select API Settings from the results

Step 3.4: Filling the Infor into HexaSync Freshchat Authorization Form

• Copying the API

Step 3: Setup Webhook Authentication

Step 3.1: Looking for Conversation Webhooks

• Go to Admin Settings as described in Step 4
• In the search bar, type “webhook” and select Conversation Webhooks

Step 3.2: Authenticate HexaSync for Freshchat Conversation Webhook

• Enable Webhooks
• Copy the following URL: https://gateway.hexasync.com/api/freshchat/messages/receiver and paste into the Webhook field
• Copy this email: support@hexasync.com and paste into the Failure Notifications field

Step 3.3: Obtain Webhook Authentication Header to HexaSync

• Click Save. The authentication key will automatically appear in the Authentication section
• Copy the Webhook Authentication key and paste into the required field on the form

Step 4: Authorize the App to confirm HexaSync Freshchat Connection

After filling in all the information, click Connect
You will receive a success notification, confirming that your Freshchat account has been successfully connected to HexaSync