Step 1: Add the Freshchat App
- First, log in to your HexaSync account at app.hexasync.com
- Navigate to the My Apps section to access the Apps Management Page. And click on Add App
Step 2: Search for the Freshchat App
- In the search bar, type Freshchat.
- When the Freshchat app appears, click Connect
Step 3: Authorize Your Freshchat Account
- Fill out the required fields in the authorization form to connect HexaSync with your Freshchat account
- You can manually enter your business name in the Organization Name field
Step 4: Access Freshchat API Settings
- Click Settings
- Choose Admin Setting
Step 5: Search for API Settings
- Use the search bar to type “api”
- Select API Settings from the results
Step 6: Copy Your API Key
- After accessing the API Settings, locate the API section
- Copy your API Key.
Step 7: Enter the API Key in HexaSync
- Return to HexaSync and paste the copied API key into the required field on the form
Note: Your Region will be set automatically
Step 8: Retrieve Webhook Information
- Go to Admin Settings as described in Step 4
- In the search bar, type “webhook” and select Conversation Webhooks
Step 9: Set Up Webhook Authentication
- Enable Webhooks
- Copy the following URL: https://gateway.hexasync.com/api/freshchat/messages/receiver and paste into the Webhook field
- Copy this email:
[email protected]and paste into the Failure Notifications field
Step 10: Obtain Webhook Authentication Key
- Click Save. The authentication key will automatically appear in the Authentication section
- Copy the Webhook Authentication key and paste into the required field on the form
Step 11: Finalize the Connection
After filling in all the information, click Connect
You will receive a success notification, confirming that your Freshchat account has been successfully connected to HexaSync
