Freshdesk WhatsApp Integration

Freshdesk CRM platform can easily be integrated with WhatsApp system using our HexaSync. We offer fully integrated CRM solutions with Office 365, which allows merchants and companies to leverage all tools and resources of WhatsApp  Integration to get their CRM System done.

  • Save a lot of time: Freshdesk Microsoft Teams  integrations will synchronize into categories according to their common characteristics, pricing, etc.
  • Improve business efficiency: Increase sales and revenue by modifying your sales strategy more successfully, preventing expired inventory or a shortage of products.
  • Enhance customer experience: CRM integration is essential since it completes all tasks faster.
Freshdesk WhatsApp Integration

the key important flows of Freshdesk and WhatsApp Integration

There are many considerations when coming to the connection between Freshdesk and WhatsApp . Therefore, we give you a wide range of available options for your business.

Set Up Freshdesk WhatsApp Integration in 3 Steps

step 1 hexasync

Step 1: Verify data

Transfer data, files, or information. It is the best option for simple processes

step 2 hexaysnc

Step 2: Demo

Based on the common requirements for each type of integration, we will deliver a simple demonstration for the systems as requested

step 3 hexasync

Step 3: Deployment

Once the integration scope is confirmed, we will adjust our demo profile to fulfill your business requirements and then deploy it for usage

Freshdesk – WhatsApp Integration Tasks


This integration flow syncs Freshdesk customers as WhatsApp customers.

This integration flow syncs Freshdesk customer refunds as WhatsApp refunds.

This integration flow syncs Freshdesk items as WhatsApp products.

This integration flow syncs Freshdesk sales invoices as WhatsApp billings (orders with status paid).

This integration flow syncs Freshdesk sales order cancellations as WhatsApp order cancellations.

This integration flow syncs Freshdesk sales orders as WhatsApp orders.

This integration flow syncs Freshdesk shipments as WhatsApp shipments.


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Benefits of Freshdesk WhatsApp Integration


realtime data sync

Instantly synchronize customer and sales order data between Freshdesk and WhatsApp . The seamless connection enables you to have your whole store under control across all channels


Multi-channel selling

Increase the chances of WhatsApp integrations for your exposure to more potential customers and bring more sales from your online store. 


Centralize reporting

Flexible, user-friendly reporting options help you optimize sales opportunities. You can track the benefits of your investment in advertising, mailings to customers, promotions, discounts, etc

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Frequently Asked Questions

For WhatsApp Integration, integrate your business number with your Freshdesk account and support customers over WhatsApp.

This app for Freshdesk enables you to convert your one-on-one conversations including images or GIFs on WhatsApp into tickets and handle them from your Freshdesk helpdesk with ease.

Engage your customers on the world’s most popular messaging app with our WhatsApp integration for Freshdesk

Install the WhatsApp Business API Client. Once your client is working, you can update your application settings.

Start Using the Client. Register your phone number with an API call to /account and send a test message with a call to /messages .

For WhatsApp Integration, integrate your business number with your Freshdesk account and support customers over WhatsApp. This app for Freshdesk enables you to convert your one-on-one conversations, including images or GIFs on WhatsApp, into tickets and handle them from your Freshdesk helpdesk with ease.

Use the WhatsApp API documentation.

  • Let’s start with the most “technical” solution (it’s actually very easy). This solution allows us to integrate the click-to-chat link in any part of the website.
  • In fact, you will just have to add your personalized link to an image, a button, or any call-to-action in order to allow WhatsApp to open to your users.
  • To create your personalized link, just enter your phone number at the following link:

Use the Callbell chat widget.

  • A chat widget is an ideal solution to integrate a WhatsApp button on your site, similar to other support solutions via Live Chat, which we often find online.
  • This will allow your website visitors to start a chat simply with a click while channeling all the traffic generated into the instant messaging channels of their choice.
  • To do this, you will need to create a free account on Callbell, build your custom widget in a few clicks, and install it on your website via WordPress or Google Tag Manager. You can set the widget to be displayed via desktop and mobile, or from both types of devices.
  • Once this is done, the widget will appear in the lower margin of the pages of your website (you can choose either on the right or left of the screen) and it will give your visitors the chance to start a conversation with you by clicking on the WhatsApp button.
  • Note: from Callbell, you can also choose to create a WhatsApp Business page or integrate an existing one and manage your incoming messages directly from the platform, without necessarily having to use the native WhatsApp app.

Use the GetButton chat widget.

  • GetButton offers an alternative chat widget to that of Callbell, that allows you to start a chat on the main messaging channels.
  • The procedure is very similar to the one described for Callbell: once the widget has been created and installed on your website, the GetButton widget will appear at the bottom of the web page. GetButton allows you to integrate different channels within the chat widget.
  • However, if you intend to add more than 2 messaging channels, the option is not free of charge, just like for more advanced features. This can be very limiting for all those companies that use various communication channels, such as WhatsApp, Messenger or Telegram.
  • Moreover, there is no option to display a preview of the widget, not even on the GetButton site, making its display uncertain in the browser that you usually use on desktop or mobile.

What is the cost of WhatsApp Business API?

  • The WhatsApp Business API is a powerful, GDPR-compliant solution that works for businesses of all sizes and industries. With Userlike, you can get access to the API for just $90 per month – without any onboarding fees or additional costs per message.

HexaSync, as an Integration Platform as a Service (iPaaS), is a platform that connects otherwise disjointed systems to deliver a unified solution to customers. It acts as a conduit for communication between multiple systems — allowing for integration and data sharing.

The most popular issues that current businesses may face are related to cost, time, the complexity in integration, the coordination of multiple systems as well as multiple teams, and the maintenance of both the connected systems as well as the integration technology. 

Because HexaSync is an iPaaS, instead of using piecing together separate software to solve business needs, HexaSync users can connect to all of their software in one convenient cloud-based location, thereby eliminating the need to source and deploy their technology in different environments. Thanks to it, users can save time and cost in integration projects. 

Besides, HexaSync enables users to access all of their data in one place and set rules for how that data is organized and accessed. That helps reduce the risk of disparate data formats and sources.

Furthermore, HexaSync also creates a single, virtual view for managing all connections across the platform so that users can manage their systems way much more efficiently. Maintenance is also easier with the support from Beehexa.

Beehexa utilizes the latest technologies and optimizations in the industry to deliver to you HexaSync – a real-time data sync and monitoring middleware. HexaSync provides data-integrity protection measures, as well as a cell-based mapping in order to ensure a reliable synchronization between your Freshdesk and applications. Beehexa’s Freshdesk application Integration is capable of handling your every kind of data, with support for various key data: Product category, Warranty, Shipment, Customer, Inventory, Invoice, Order, and Products.


  • Middleware: a light application-independent software that handles all the complexity of integrations
  • EAV Design Pattern: is incorporated to allow for more flexibility in data modeling
  • Message Queue-Based Architecture: simplifies the coding of decoupled applications and provides better performance, reliability, and scalability
  • Customizable Handlers: allow for better visibility into the statuses of your customers’ orders
  • Cell-Based Mapping: high precision mapping of single-cell data for a reliable synchronization
  • Async Integration: keeps your business updated with real-time synchronization
  • Compatible with Marketplace: Connect your Freshdesk with applications with ease

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