Freshdesk Office 365 Integration

Freshdesk CRM platform can easily be integrated with Office 365 system using our HexaSync. We offer fully integrated CRM solutions with Office 365, which allows merchants and companies to leverage all tools and resources of Office 365 Integration to get their CRM System done.

  • Save a lot of time: Freshdesk Office 365 integrations will synchronize into categories according to their common characteristics, pricing, etc.
  • Improve business efficiency: Increase sales and revenue by modifying your sales strategy more successfully, preventing expired inventory or a shortage of products.
  • Enhance customer experience: CRM integration is essential since it completes all tasks faster.
Freshdesk Office 365 Integration

the key important flows of Freshdesk and Office 365 Integration

There are many considerations when coming to the connection between Freshdesk and Office 365. Therefore, we give you a wide range of available options for your business.

Set Up Freshdesk Office 365 Integration in 3 Steps

step 1 hexasync

Step 1: Verify data

Transfer data, files, or information. It is the best option for simple processes

step 2 hexaysnc

Step 2: Demo

Based on the common requirements for each type of integration, we will deliver a simple demonstration for the systems as requested

step 3 hexasync

Step 3: Deployment

Once the integration scope is confirmed, we will adjust our demo profile to fulfill your business requirements and then deploy it for usage

Freshdesk – Office 365 Integration Tasks


This integration flow syncs Freshdesk customers as Office 365 customers.

This integration flow syncs Freshdesk customer refunds as Office 365 refunds.

This integration flow syncs Freshdesk items as Office 365 products.

This integration flow syncs Freshdesk sales invoices as Office 365 billings (orders with status paid).

This integration flow syncs Freshdesk sales order cancellations as Office 365 order cancellations.

This integration flow syncs Freshdesk sales orders as Office 365 orders.

This integration flow syncs Freshdesk shipments as Office 365 shipments.


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Automation from the simplest things. Your job is to focus on important work; let HexaSync take care of the rest.

Benefits of Freshdesk Office 365 Integration


realtime data sync

Instantly synchronize customer and sales order data between Freshdesk and Office 365. The seamless connection enables you to have your whole store under control across all channels


Multi-channel selling

Increase the chances of Office 365 integrations for your exposure to more potential customers and bring more sales from your online store. 


Centralize reporting

Flexible, user-friendly reporting options help you optimize sales opportunities. You can track the benefits of your investment in advertising, mailings to customers, promotions, discounts, etc

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Frequently Asked Questions

Office 365 App for Freshdesk enables you to add notes, priority, and agent from your Outlook Account (via Outlook Actionable Messages) without logging into Freshdesk. Furthermore, you can also open tickets in Freshdesk right from your Outlook email.

Yes, the Microsoft Office 365 ticketing system

Beehexa utilizes the latest technologies and optimizations in the industry to deliver to you HexaSync – a real-time data sync and monitoring middleware. HexaSync provides data-integrity protection measures, as well as a cell-based mapping in order to ensure a reliable synchronization between your Freshdesk and applications. Beehexa’s Freshdesk application Integration is capable of handling your every kind of data, with support for various key data: Product category, Warranty, Shipment, Customer, Inventory, Invoice, Order, and Products.


  • Middleware: a light application-independent software that handles all the complexity of integrations
  • EAV Design Pattern: is incorporated to allow for more flexibility in data modeling
  • Message Queue-Based Architecture: simplifies the coding of decoupled applications and provides better performance, reliability, and scalability
  • Customizable Handlers: allow for better visibility into the statuses of your customers’ orders
  • Cell-Based Mapping: high precision mapping of single-cell data for a reliable synchronization
  • Async Integration: keeps your business updated with real-time synchronization
  • Compatible with Marketplace: Connect your Freshdesk with applications with ease

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You can’t add more hours to the day. Beehexa is the next best thing.