Freshdesk Microsoft Teams Integration

Freshdesk CRM platform can easily be integrated with Microsoft Teams  system using our HexaSync. We offer fully integrated CRM solutions with Office 365, which allows merchants and companies to leverage all tools and resources of Microsoft Teams  Integration to get their CRM System done.

  • Save a lot of time: Freshdesk Microsoft Teams  integrations will synchronize into categories according to their common characteristics, pricing, etc.
  • Improve business efficiency: Increase sales and revenue by modifying your sales strategy more successfully, preventing expired inventory or a shortage of products.
  • Enhance customer experience: CRM integration is essential since it completes all tasks faster.
Freshdesk Microsoft Teams Integration

the key important flows of Freshdesk and Microsoft Teams Integration

There are many considerations when coming to the connection between Freshdesk and Microsoft Teams . Therefore, we give you a wide range of available options for your business.

Set Up Freshdesk Microsoft Teams Integration in 3 Steps

step 1 hexasync

Step 1: Verify data

Transfer data, files, or information. It is the best option for simple processes

step 2 hexaysnc

Step 2: Demo

Based on the common requirements for each type of integration, we will deliver a simple demonstration for the systems as requested

step 3 hexasync

Step 3: Deployment

Once the integration scope is confirmed, we will adjust our demo profile to fulfill your business requirements and then deploy it for usage

Freshdesk – Microsoft Teams Integration Tasks


This integration flow syncs Freshdesk customers as Microsoft Teams customers.

This integration flow syncs Freshdesk customer refunds as Microsoft Teams refunds.

This integration flow syncs Freshdesk items as Microsoft Teams products.

This integration flow syncs Freshdesk sales invoices as Microsoft Teams billings (orders with status paid).

This integration flow syncs Freshdesk sales order cancellations as Microsoft Teams order cancellations.

This integration flow syncs Freshdesk sales orders as Microsoft Teams orders.

This integration flow syncs Freshdesk shipments as Microsoft Teams shipments.


Looking for your Tasks ?
Contact with us for FREE DEMO

Automation from the simplest things. Your job is to focus on important work; let HexaSync take care of the rest.

Benefits of Freshdesk Microsoft Teams Integration


realtime data sync

Instantly synchronize customer and sales order data between Freshdesk and Microsoft Teams . The seamless connection enables you to have your whole store under control across all channels


Multi-channel selling

Increase the chances of Microsoft Teams integrations for your exposure to more potential customers and bring more sales from your online store. 


Centralize reporting

Flexible, user-friendly reporting options help you optimize sales opportunities. You can track the benefits of your investment in advertising, mailings to customers, promotions, discounts, etc

Wanna see another app? Contact us for a NEW CONNECTION

Frequently Asked Questions

Microsoft Teams is a chat-based workspace in Office 365 that lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft’s online meeting solution.

The Freshdesk bot keeps you notified about events such as customer replies, notes added, system updates and status changes. You can even reply to these tickets directly from Teams.

1. Log in to your support portal as an administrator.

2. Under the Admin tab, navigate to Support Operations > Apps.

3. Click on Get More Apps. Search and select Microsoft Teams.

4. Click Install.

You can use Freshdesk on your mobile device by downloading the ioS or the Android mobile app

Organizations and business entities can now make use of the ticketing systems in Microsoft teams

Management software help enterprises effectively manage ticketing issues

Beehexa utilizes the latest technologies and optimizations in the industry to deliver to you HexaSync – a real-time data sync and monitoring middleware. HexaSync provides data-integrity protection measures, as well as a cell-based mapping in order to ensure a reliable synchronization between your Freshdesk and applications. Beehexa’s Freshdesk application Integration is capable of handling your every kind of data, with support for various key data: Product category, Warranty, Shipment, Customer, Inventory, Invoice, Order, and Products.


  • Middleware: a light application-independent software that handles all the complexity of integrations
  • EAV Design Pattern: is incorporated to allow for more flexibility in data modeling
  • Message Queue-Based Architecture: simplifies the coding of decoupled applications and provides better performance, reliability, and scalability
  • Customizable Handlers: allow for better visibility into the statuses of your customers’ orders
  • Cell-Based Mapping: high precision mapping of single-cell data for a reliable synchronization
  • Async Integration: keeps your business updated with real-time synchronization
  • Compatible with Marketplace: Connect your Freshdesk with applications with ease

Get started for free

You can’t add more hours to the day. Beehexa is the next best thing.