FRESHDESK MICROSOFT TEAMS INTEGRATION

Freshdesk microsoft teams integration

With Powefull Data Integration Features Built-In Hexasync

Slack report

Slack Report

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Adjustment Scheduler

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SQL Custom Query

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API Custom Query

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Async Integration

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Monitoring

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Middleware

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EAV Design Pattern

benefits of Freshdesk and Microsoft Teams integration

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realtime data sync

Automatically sync customer and order data in your Freshdesk account

customer's shopping experience

Customers Segmentation

Segment your customers by lifetime revenue, average order value, products purchased, purchase totals, and more!

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Automation Your Workflow

Create personalized and triggered emails, including: welcome series, abandoned cart recovery, post purchase follow-ups, product reviews

Frequently Asked Questions

Microsoft Teams is a chat-based workspace in Office 365 that lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft’s online meeting solution.

The Freshdesk bot keeps you notified about events such as customer replies, notes added, system updates and status changes. You can even reply to these tickets directly from Teams.

1. Log in to your support portal as an administrator.

2. Under the Admin tab, navigate to Support Operations > Apps.

3. Click on Get More Apps. Search and select Microsoft Teams.

4. Click Install.

You can use Freshdesk on your mobile device by downloading the ioS or the Android mobile app

Organizations and business entities can now make use of the ticketing systems in Microsoft teams

Management software help enterprises effectively manage ticketing issues

Beehexa utilizes the latest technologies and optimizations in the industry to deliver to you Hexasync – a real-time data sync and monitoring middleware. Hexasync provides data-integrity protection measures, as well as a cell-based mapping in order to ensure a reliable synchronization between your Freshdesk and applications. Beehexa’s Freshdesk application Integration is capable of handling your every kind of data, with support for various key data: Product category, Warranty, Shipment, Customer, Inventory, Invoice, Order, and Products.

Features:

  • Middleware: a light application-independent software that handles all the complexity of integrations
  • EAV Design Pattern: is incorporated to allow for more flexibility in data modeling
  • Message Queue-Based Architecture: simplifies the coding of decoupled applications and provides better performance, reliability, and scalability
  • Customizable Handlers: allow for better visibility into the statuses of your customers’ orders
  • Cell-Based Mapping: high precision mapping of single-cell data for a reliable synchronization
  • Async Integration: keeps your business updated with real-time synchronization
  • Compatible with Marketplace: Connect your Freshdesk with applications with ease

Testimonials

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