Freshdesk HubSpot Integration

Freshdesk CRM platform can easily be integrated with HubSpot CRM system using our HexaSync. We offer fully integrated CRM solutions with CRM System, which allows merchants and companies to leverage all tools and resources of Hubspot Integration to get their CRM System done.

  • Save a lot of time: Freshdesk CRM integrations will synchronize into categories according to their common characteristics, pricing, etc.
  • Improve business efficiency: Increase sales and revenue by modifying your sales strategy more successfully, preventing expired inventory or a shortage of products.
  • Enhance customer experience: CRM integration is essential since it completes all tasks faster.
Freshdesk Hubspot Integration

the key important flows of Freshdesk and HubSpot Integration

There are many considerations when coming to the connection between Freshdesk and HubSpot. Therefore, we give you a wide range of available options for your business.

Set Up Freshdesk HubSpot Integration in 3 Steps

step 1 hexasync

Step 1: Verify data

Transfer data, files, or information. It is the best option for simple processes

step 2 hexaysnc

Step 2: Demo

Based on the common requirements for each type of integration, we will deliver a simple demonstration for the systems as requested

step 3 hexasync

Step 3: Deployment

Once the integration scope is confirmed, we will adjust our demo profile to fulfill your business requirements and then deploy it for usage

Freshdesk – HubSpot Integration Tasks


This integration flow syncs Freshdesk customers as HubSpot customers.

This integration flow syncs Freshdesk customer refunds as HubSpot refunds.

This integration flow syncs Freshdesk items as HubSpot products.

This integration flow syncs Freshdesk sales invoices as HubSpot billings (orders with status paid).

This integration flow syncs Freshdesk sales order cancellations as HubSpot order cancellations.

This integration flow syncs Freshdesk sales orders as HubSpot orders.

This integration flow syncs Freshdesk shipments as HubSpot shipments.


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Automation from the simplest things. Your job is to focus on important work; let HexaSync take care of the rest.

Benefits of Freshdesk HubSpot Integration


realtime data sync

Instantly synchronize customer and sales order data between Freshdesk and HubSpot CRM. The seamless connection enables you to have your whole store under control across all channels


Multi-channel selling

Increase the chances of HubSpot CRM integrations for your exposure to more potential customers and bring more sales from your online store. 


Centralize reporting

Flexible, user-friendly reporting options help you optimize sales opportunities. You can track the benefits of your investment in advertising, mailings to customers, promotions, discounts, etc

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Frequently Asked Questions

Enables a free flow of data related to contacts, companies, and deals, between the two tools. This integration unifies customer insights and empowers all your customer-facing teams to work together seamlessly and create better customer experiences.

Yes, Freshdesk offers a two-way integration with HubSpot, and enables a free flow of data related to contacts, companies, and deals, between the two tools

HubSpot Connect Integrations Content Library

Content-Type. Case Study. Integrations Round-up. Audience. HubSpot Users. Integration Category. Video. Analytics and Data. Content. Sales. Events and Webinars.

You can find your API key by going to the Profile Settings page in your Freshdesk account.

An API key is a unique alphanumeric identifier, for each agent on your Freshdesk Account. Irrespective of which version of Freshdesk’s APIs you use, you will need to provide either your username and password combination or your API key for authorization when making API calls by triggering webhooks.

  • Browse through tickets, customers – their details, and satisfaction ratings.
  • Apply Filters and get only the data that you want.
  • View topics and arguments in forums.

Freshdesk CRM is a cloud customer relationship management (CRM) service that offers email ticketing, live chat, and phone support for customers. Freshdesk CRM is the customer service platform in the Freshworks line of business productivity platforms.

Beehexa utilizes the latest technologies and optimizations in the industry to deliver to you HexaSync – a real-time data sync and monitoring middleware. HexaSync provides data-integrity protection measures, as well as a cell-based mapping in order to ensure a reliable synchronization between your Freshdesk and CRM applications. Beehexa’s Freshdesk CRM Integration is capable of handling your every kind of data, with support for various key data: Financial, Warranty, Shipment, Customer, Inventory, Invoice, Order, and Products.


  • Middleware: a light application-independent software that handles all the complexity of integrations
  • EAV Design Pattern: is incorporated to allow for more flexibility in data modeling
  • Message Queue-Based Architecture: simplifies the coding of decoupled applications and provides better performance, reliability, and scalability
  • Customizable Handlers: allow for better visibility into the statuses of your customers’ orders
  • Cell-Based Mapping: high precision mapping of single-cell data for a reliable synchronization
  • Async Integration: keeps your business updated with real-time synchronization
  • Compatible with CRM: Connect your Freshdesk with CRM applications with ease

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